What do you need to have with you to visit the resort?
Adults
- Passport
- Sanatorium and resort card*. Make sure that it includes the results of the following diagnostic tests:
- clinical analysis of blood and urine
- electrocardiographic examination (ECG)
- chest X-ray examination (fluorography)
- gynecologist's report (for women)
- for the main and concomitant diseases – the conclusion of the relevant specialists
- Bathing accessories for the pool: slates, hats, bathing suits
* The limitation period of the sanatorium card should not exceed 2 months.
Children
- Birth certificate (up to 14 years old) or a passport (from the age of 14)
- A certificate of epidemic well-being
- Medical policy
- Analysis for enterobiosis
- Certificate (certificate) of vaccinations
- Sanatorium and resort card*. Make sure that it includes the results of the following diagnostic tests:
- clinical analysis of blood and urine
- analysis for helminth eggs
- Bathing accessories for the pool: slates, hats, bathing suits
* The limitation period of the spa card should not exceed 2 months.
Pregnant women
- Passport
- Sanatorium and resort card*. Make sure that it includes the results of the following diagnostic tests:
- clinical analysis of blood and urine
- electrocardiographic examination (ECG)
- gynecologist's conclusion
- for the main and concomitant diseases – the conclusion of the relevant specialists
- Exchange card
- Bathing accessories for the pool: slates, hats, bathing suits
* The limitation period of the sanatorium card should not exceed 2 months.
Booking
When is the payment for the booking made?
Prepayment must be made within 10 days from the date of invoice. It is advisable to make full payment before arrival, but it is possible to partially prepay the cost of the voucher. In case of partial prepayment, the minimum amount is 30%, the remaining amount can be paid upon arrival at the resort.
How can I make an advance payment?
You can make a payment at the resort, pay the bill at any branch of Sberbank or any other bank through an ATM or a cashier-operator (in this case, the bank's commission is charged), using the Sberbank Online service or a similar service of other banks, as well as on the official website of the resort by clicking on the link specified in a confirmation voucher.
What payment methods are available at the resort?
You can always pay in cash or with a bank card of VISA, Maestro and MasterCard payment systems, MIR or pay through the Fast Payment System (SBP).
What is the cancellation policy?
If it is impossible to check in on the booked ticket, it is necessary to notify the sales department managers of the change of plans at least 7 days before arrival in order to avoid penalties.
General questions
How to get to the resort by public transport?
From the Essentuki railway station:
- walking distance (13-15 minutes)
- by minibus No. 16 to the stop "Sanatorium Shahter". From the bus stop, go down towards the Mud Baths to the main entrance (3 minutes)
- by minibus No. 9 to the stop "Mud baths", from the stop on foot to the sanatorium "Shahter" (5-7 minutes)
From Shahteralnye Vody Airport:
- from the airport to the Shahteralnye Vody railway station by minibus
- from the Shahteralnye Vody railway station by train to the Essentuki railway station. From the Essentuki railway station on foot (13-15 minutes), or by minibus No. 16 to the stop of the sanatorium "Shahter-2". From the stop, go down towards the Mud Baths to the main entrance (3 minutes), or by minibus No. 9 to the Mud Baths stop, from the stop on foot to the Shahter sanatorium (5-7 minutes)
From the Essentuki Bus Station:
- by minibus No. 9 to the stop "Mud baths", from the stop on foot to the sanatorium "Shahter" (5-7 minutes)
- by minibus No. 12, 7, 3 to the railway station of Essentuki, from the railway station on foot to the sanatorium "Shahter" (12-15 minutes)
What are the possibilities of Internet access?
Wi - Fi is available throughout the territory and in every room .
What equipment is there in the rooms?
Each room has a telephone, hairdryer and air conditioning. Kettles in the rooms are not intended for fire safety measures, but for the convenience of guests on each floor
there are purifiers with hot and cold water. The Studio, Two-room Suite and Three-room Apartments have a tea station. In other categories of rooms, it can be rented for the entire period of stay.
What is necessary to visit the pool?
To visit the pool, guests of the resort must have a doctor's certificate (which can be obtained at the reception department), slates and a shower cap (a cap can also be purchased at the sanatorium).
What is there for children?
On the territory of the health resort there is a playground with a variety of swings and slides. There is also a children's mini-club by an educator who conducts educational games and master classes with children every day.
Is it possible to pre-register for medical procedures?
No, pre-registration is not possible, primarily due to the fact that all procedures are prescribed only after consulting a doctor.
What should I do if I don't have a spa card and I don't have time to do it?
To get the maximum effect from the treatment, we recommend bringing a spa card with you. If this is not possible, take with you the medical history, the available conclusions of doctors and diagnostic examinations, as well as the result of a fluorographic examination. The necessary primary tests can be taken at the resort. It takes 2-3 days to get the test result. Please note that no procedures will be carried out on these days!
Is it possible to visit the resort with pets?
If you do not have the opportunity to leave your pet at home, then you can take it with you on a trip.
What should I do with my luggage before check-in and after check-out?
The sanatorium has a special storage room. If you have free time before check-in or after check-out, you can walk around the resort without worrying about the safety of things.
What are the recreational activities for vacationers?
Animation entertainment for adults and children is organized daily at the resort. The schedule of the program can be found on the website in the "Calendar of events" section and in the resort's mobile application.
